Refund policy

Returns and Refund

We are a small business and are unable to accept returns or offer refunds for change of mind, including if you choose the wrong size or decide an item is not quite right for you.

Before ordering, please check the product details and size guide. If you have a question about fit, email us at contact@betitethelabel.com.au. We are happy to help.

Sale items

Sale items are final sale and cannot be returned for change of mind. This does not affect your rights under the Australian Consumer Law. If a sale item does not meet a consumer guarantee, please contact us and we will provide any remedy required by law.

If something is wrong with your order

If your item arrives damaged or faulty, or is different from what you ordered, please contact us as soon as reasonably possible so we can look into it and help.

Email contact@betitethelabel.com.au with your order number and a description of the issue. Photos may help us understand what has happened. We may ask you to return the item so we can assess it.

Please return the item in the condition it is in and package it securely for its journey back to us. 

If the issue is covered by the Australian Consumer Law, we will provide the remedy required in your circumstances. 

How to request help

Please email us before sending an item back. We will reply with the next steps and any return instructions.

Refunds

If a refund is the appropriate remedy, we will process it to your original payment method. Your bank or payment provider may take additional time to show the refund in your account.